Cancellation & refund policy
Last updated: 29 October 2026
In short
- Consultation fees are non-refundable when you cancel or do not attend.
- You can reschedule up to 24 hours before your session; your payment carries over.
- If your psychiatrist is unavailable, we reschedule you at no extra cost. If no new time suits you, we discuss a refund with you.
- Money taken for a booking that did not complete is always returned.
If you need to reschedule
Ask through Manage my booking, or message or email us, at least 24 hours before your session, and we will move you to another available time. Your payment carries over in full. New times depend on availability. Inside the last 24 hours, please message us and we will do what we can, but the session may count as missed.
If you cancel or miss a session
Fees are not refunded if you cancel, do not join, or join too late for the session to take place. We would much rather help you find another time.
If your psychiatrist is unavailable
Occasionally a psychiatrist may be unable to hold a session, or a technical problem on our side may prevent it. In that case:
- We will contact you as soon as possible to offer new times, at no extra cost.
- If none of the times offered suit you, we will discuss a refund with you.
- Any refund we agree is processed manually to your original payment method.
Failed or duplicate payments
- If money was taken but your booking was not confirmed (for example, the page closed during payment), the amount is reversed automatically by the payment provider.
- If you were charged twice for the same session, we refund the duplicate in full.
How refunds are paid
Agreed refunds are sent to the original payment method within 5–7 working days of our confirmation; your bank may take a few days more to show them. To ask about a refund, email synkriya.psychiatry@gmail.com with your booking reference (it starts with “SYN-”).
Complaints
If you are unhappy with how a cancellation or refund was handled, contact our Grievance Officer: , synkriya.psychiatry@gmail.com.