Your rights
Last updated: 27 September 2026
As a patient
Under the Mental Healthcare Act, 2017 and the Telemedicine Practice Guidelines, 2020, you have the right to:
- Confidentiality. What you share stays between you and your psychiatrist, except where the law allows otherwise.
- Information. To understand your diagnosis, the treatment options, and their benefits and risks, in language you understand.
- Your records. To ask for a copy of your medical records.
- Choice. To decline or stop an online consultation and ask for in-person care instead.
- Dignity. To be treated with respect and without discrimination.
- Representation. To appoint a nominated representative and to make an advance directive about your future care, as the Act provides.
About your personal data
Under the Digital Personal Data Protection Act, 2023, you can:
- ask what personal data we hold about you and who it has been shared with;
- have it corrected, completed, updated or erased;
- withdraw your consent at any time;
- nominate someone to act for you;
- have your complaints addressed, and escalate to the Data Protection Board of India.
Details are in our privacy notice.
As a customer
- To see the full fee before you pay.
- To a clear cancellation & refund policy.
- To a named Grievance Officer and a timely response to complaints.
How to use these rights
Write to our Grievance Officer, , synkriya.psychiatry@gmail.com, with your name, the email or phone number you booked with, and what you are asking for. We may need to confirm your identity before sharing any personal information. We will acknowledge your request within 48 hours.